Three sectors, three very different operations. Same approach every time: find the cost, fix the cause, hand it back running.
Enquiries coming in across phone, email and web. Response time inconsistent. Quote generation manual and slow. No structured follow-up after initial contact. Jobs being scheduled via WhatsApp with no audit trail.
AI-powered enquiry routing with automated acknowledgement and triage. CRM with deal pipeline and automated follow-up sequences. Quoting template system reducing quote time by 70%. Job management platform replacing WhatsApp scheduling.
Response time to new enquiries dropped from hours to under 3 minutes. Quote turnaround cut from a day to under an hour. Admin overhead reduced by an estimated half day per week. Full audit trail on all jobs from first contact to invoice.
Three weeks to the event. Promotion running on a Facebook page and hope. No data on what was actually driving ticket sales. Organiser doing all outreach manually. No automated comms for ticket buyers in the run-up.
Automated multi-channel outreach sequence across email and social. UTM tracking on all promotion links to identify what was actually selling tickets. Automated pre-event comms sequence for existing ticket buyers. Post-event feedback collection setup.
Ticket sales picked up noticeably in the final two weeks once targeted outreach was running. Organiser freed up from manual promotion to focus on the event itself. First time they had real data on which channels were working. Post-event feedback captured for the first time.
Full upstream and downstream audit underway. Stock listing automation, enquiry routing, market watch and follow-up sequencing being assessed. Case study published on completion.